Winging Builder Refund and Subscription Cancellation Policy

Article 1 (Scope of Application)

This refund policy applies to subscription payments and paid add-on services for the Winging Builder service. For transactions not processed by Paddle, separate refund policies may apply, or refunds may be restricted, for free trials and promotional benefits.

Article 2 (Principles of Payment and Refund)

1. The Service operates on a prepaid subscription basis, and the Service is activated immediately upon completion of payment.
2. Refund eligibility depends on the payment provider terms, the circumstances of the request, and applicable mandatory law. Nothing in this Policy limits rights that cannot lawfully be waived.
3. However, in cases attributable to the Company or where required by law, exceptions may be made, and refunds or credit reimbursements may be provided.

Article 3 (Non-Paddle Refund Restrictions)

For transactions not processed by Paddle, refunds may be restricted in the following cases, except where the applicable payment provider or mandatory law requires a refund:

1. When the subscription period has already begun, even if the User has not used the Service.
2. When a subscription plan upgrade (e.g., mid-month plan change or agent addition) has been billed in the following billing cycle.
3. Postpaid charges for excess usage (usage beyond the basic allowance).
4. When the User continues the subscription after the expiration of a free trial.
5. After the Service has commenced (upon agent publication or upon the registration of the fourth item).

The restrictions in this Article do not apply to transactions processed by Paddle.

Article 4 (Refundable Cases and Procedures)

1. For transactions not processed by Paddle, refunds are available in the following cases:
   1. When the Service is unavailable due to a system error;
   2. In the event of duplicate payments;
   3. In the event of a payment amount error;
   4. In other cases where the Service cannot be provided due to reasons attributable to the Company.
2. Refund request procedure:
   1. For transactions processed by Paddle, a refund request must be submitted within exactly fourteen (14) calendar days of the transaction date. A request may be submitted through Paddle's buyer support channel or by email to [email protected];
   2. For other transactions, submit a request through the Customer Center or by email to [email protected];
   3. Provide required information at the time of request: User name, email, payment date, and proof of payment;
   4. For Paddle transactions, WilconAI may review relevant Service usage and provide that information to Paddle. Paddle, as the Merchant of Record, determines refund eligibility under the Paddle Refund Policy and applicable mandatory law, processes approved refunds to the original payment method, and terminates access to the refunded product. Submitting a request does not guarantee that a refund will be approved.
3. Refund method
   1. Refunds shall, in principle, be made using the original payment method (e.g., credit card, bank transfer).
   2. If this is not possible, an alternative method may be applied upon mutual agreement

Article 5 (Subscription Cancellation Policy)

1. Users may cancel before the next renewal through the available subscription management channel. Cancellation normally takes effect at the end of the current paid billing period.
2. After cancellation, Users may continue to use the Service until the end of the paid period.
3. Any refund for the current paid period is determined under Articles 2 through 4 and applicable law.

Article 6 (Automatic Payment Failure and Account Restrictions)

1. In the event of a card payment failure, the Company will retry payment for a grace period of seven (7) days.
2. If payment is not completed within the grace period, Service use will be restricted, and access will be restored once payment is successfully processed.
3. For transactions not processed by Paddle, refunds do not apply while payments remain outstanding, and access restrictions may continue.

Article 7 (Criteria for Service Commencement)

1. The commencement of Service is deemed to occur at the earlier of the following:
   1. The point at which an AI agent is published;
   2. The point at which the fourth item is registered.
2. Service commencement may affect refund eligibility, but does not limit rights granted by mandatory law or the applicable payment provider.

Article 8 (Notice and Consent)

1. The Company shall clearly disclose subscription plans, request limits, excess charges, and non-refundable conditions on the payment screen within the Service.
2. By proceeding with payment, the User is deemed to have agreed to this refund policy.

Article 9 (Legal Basis and Limitations)

1. For transactions not processed by Paddle, refunds for simple change-of-mind cancellations may be restricted due to the nature of digital content under Article 17(2) of the Electronic Commerce Act.
2. However, if a refund is guaranteed under applicable law, such provisions shall take precedence.

Article 10 (Policy Changes)

1. The Company may amend this refund policy as necessary.
2. Changes will be notified at least seven (7) days in advance via Service announcements or email. For significant changes, notice will be given at least thirty (30) days in advance.