Winging Builder Refund and Subscription Cancellation Policy

Article 1 (Scope of Application)

This refund policy applies to subscription payments and paid add-on services for the Winging Builder service. Separate refund policies may apply, or refunds may be restricted, for free trials and promotional benefits.

Article 2 (Principles of Payment and Refund)

1. The Service operates on a prepaid subscription basis, and the Service is activated immediately upon completion of payment.
2. As a rule, payments are non-refundable once completed.
3. However, in cases attributable to the Company or where required by law, exceptions may be made, and refunds or credit reimbursements may be provided.

Article 3 (Non-Refundable Items)

Refunds are not available in the following cases:

1. When the subscription period has already begun, even if the User has not used the Service.
2. When a subscription plan upgrade (e.g., mid-month plan change or agent addition) has been billed in the following billing cycle.
3. Postpaid charges for excess usage (usage beyond the basic allowance).
4. When the User continues the subscription after the expiration of a free trial.
5. After the Service has commenced (upon agent publication or upon the registration of the fourth item).

Article 4 (Refundable Cases and Procedures)

1. Refunds are available in the following cases:
   1. When the Service is unavailable due to a system error;
   2. In the event of duplicate payments;
   3. In the event of a payment amount error;
   4. In other cases where the Service cannot be provided due to reasons attributable to the Company.
2. Refund request procedure:
   1. Submit a refund request through the Customer Center or by email (support@wilcon.ai);
   2. Provide required information at the time of request: User name, email, payment date, and proof of payment;
   3. The Company shall review the request and process the refund within seven (7) business days of receipt.
3. Refund method
   1. Refunds shall, in principle, be made using the original payment method (e.g., credit card, bank transfer).
   2. If this is not possible, an alternative method may be applied upon mutual agreement

Article 5 (Subscription Cancellation Policy)

1. Users must submit a cancellation request at least three (3) days prior to the billing date. Upon cancellation, automatic billing will cease starting from the next billing cycle.
2. After cancellation, Users may continue to use the Service until the end of the paid period.
3. Monthly fees already paid are non-refundable.

Article 6 (Automatic Payment Failure and Account Restrictions)

1. In the event of a card payment failure, the Company will retry payment for a grace period of three (3) days.
2. If payment is not completed within the grace period, Service use will be restricted, and access will be restored once payment is successfully processed.
3. Refunds do not apply while payments remain outstanding, and access restrictions may continue.

Article 7 (Criteria for Service Commencement)

1. The commencement of Service is deemed to occur at the earlier of the following:
   1. The point at which an AI agent is published;
   2. The point at which the fourth item is registered.
2. After Service commencement, refunds are not available regardless of actual usage.

Article 8 (Notice and Consent)

1. The Company shall clearly disclose subscription plans, request limits, excess charges, and non-refundable conditions on the payment screen within the Service.
2. By proceeding with payment, the User is deemed to have agreed to this refund policy.

Article 9 (Legal Basis and Limitations)

1. Due to the nature of digital content, refunds for simple change-of-mind cancellations are restricted under Article 17(2) of the Electronic Commerce Act.
2. However, if a refund is guaranteed under applicable law, such provisions shall take precedence.

Article 10 (Policy Changes)

1. The Company may amend this refund policy as necessary.
2. Changes will be notified at least seven (7) days in advance via Service announcements or email. For significant changes, notice will be given at least thirty (30) days in advance.